Payment must accompany your order and must be remitted in US funds. No checks or purchase orders accepted for online orders. If you wish to use a check or purchase order, place your order by mail or fax, as detailed below. If you need additional information about purchase orders, please contact IndeFree at 800/801.4511 or at support@indefree.com
Full payment, including shipping and handling is required with all orders. No product or service is processed until full payment is received.
Orders Processing
Four Easy Ways to Order:
1 By Phone: 800/801.4511 between 9:00 and 4:00 pm Pacific time, Monday-Friday. Please have your credit card information ready.
2 By Mail: Return the order form with your payment (payable to IndeFree Association) to:
Indefree Association
PO Box 79396
Corona, CA 92877
3 By Fax*: Fax your order form to: 408/228-0711, 24 hours a day. Please provide credit card information, shipping and billing information, and daytime phone number.
4 By Internet*: Order online using IndeFree’s convenient and secure Online Catalog. Or send your order information, including title, order number, and quantity, to info@indefree.com Please provide credit card number, expiration date, name as it appears on the card, credit card billing address, daytime phone number, and shipping address.
*Note: If you fax your order or send it via the Internet, please do not send a duplicate by mail.
General Shipping Information
Please allow 2 weeks for processing and shipping of product orders. Service Center hours are 9:00 am to 4:00 pm Pacific time. Any Email delivery or Express Delivery orders taken after Noon Pacific time will be processed the following business day. Delivery day is calculated from the date the order is processed.
Refund Policy
Request for credit or refund must be made in writing and a copy of the receipt must be furnished.
PRODUCTS: No refunds are available on any custom design service. No refunds on custom design orders such as brochures, postcards, logos, websites, or printing orders. Returns and exchanges on standard products or generic orders must be made within 30 days of receipt of order. If your exchange costs more than the original order, please submit additional payment with your request. A return form is printed on the bottom of the packing slip for your convenience. Just fill it out, and return it with the item. Merchandise should be returned in resalable condition. Shipping and handling costs are not refundable.
Prices
Prices are subject to change without notice.
Shipping & Handling Charges
Up to $9.99 …………………….. $3
$10 to $49.99 ………………….. $6
$50 to $99.99 ………………….. $9
$100 to $199.99 ……………… $13
$200 to $299.99 ……………… $17
$300 or more …………………. $24 -plus-
For international orders outside of Canada or Mexico,
please add: ….. $16 -plus-
For Express Delivery (phone orders only), please add the following to your shipping charge:
2nd-Day air …………………… $15
Next-Day air …………………. $30
Regular Shipping
Most orders are shipped by United Parcel Service. PO Box, APO, and FPO numbers are shipped 1st class mail. Allow 3 weeks from receipt of order for items to reach you.
Refunds for Overpayments
Overpayments of $5 or more will be refunded automatically. Overpayments under $5 will be refunded only upon written request.
Our Guarantee
If anything you order from IndeFree fails to meet your expectations, please call 1.800.801.4511 to discuss a resolution. (Shipping and handling costs are not refunded.)